Terms & Conditions
Between you (‘the customer’) and Davis Site Security.
1.1 The installed CCTV system is designed to reduce the risk of loss or damage to your premises so far as this can be done using this type of equipment. However, we do not guarantee that the system cannot be removed, tampered with or made to stop working by you or any unauthorised person. Should this happen, Davis Site Security are not responsible for any losses you may suffer directly or indirectly.
2.1 Invoices will be issued from date of Install. Payment terms are 45 days from date of install.
2.2 Payment is by, bank transfer or debit/credit card. The following payment cards are accepted: Visa, MasterCard, Maestro, Delta, Electron or Solo.
2.3 We expect you to pay monies due promptly. If payment to us is overdue – i.e. 45 days – we will charge you interest at 10.0%, from the date of our invoice until the date you pay PLUS a late payment fee of £50.00 Should you refuse to pay the money plus any interest and late payment fee due to us, we will transfer the payment collection to a debt recovery agent or solicitor. The additional costs of the debt collection and any legal and court fees will also apply.
3.1 All quotes are valid for a period of 90 days.
3.2 The quoted costs may be revised if:
1. (a) You require the work to be carried out more urgently than agreed.
2. (b) You change the specification.
3. (c) Your premises are in some way unsuitable for the equipment and this was not apparent during the course of the telephone/e-mail conversation/ site survey or there are circumstances which we should have been made aware of.
4. (d) any other special circumstances that arise and we were not made aware of in writing when supplying our original quotation arose.
- Re-visits of the installer/technicians/engineer for reconfiguration of the system.
- The installation work is outside the working hours of 9.00am – 5.00pm Monday Friday, except statutory holidays. Requests made by the customer to install outside these working hours will incur additional charges.
- Engineers are asked to work outside standard practices of installations. Unless stated on the Method Statement/ RAMS or we were made aware in writing when supplying our original quotation. Installs should be carried out in easily accessible areas without the need for additional labour work/ equipment.
This includes, but not restricted to:
- Building work
- Erecting poles
- Exceptionally high ceilings
- Drilling through walls thicker than 300mm
- The above will incur additional charges as agreed by the company representatives if required.
4.1 The company (Davis Site Security) will endeavour to deliver and/or complete security systems as soon after receipt of an order as possible but cannot accept any responsibility or liability whatsoever for any claim arising in connection with any delay in delivery or completion howsoever caused.
4.2 You agree to give us and our workers full access to your premises to survey, measure, install, test and service the equipment. You also agree to provide an adequate electricity supply – where requested – for the equipment to operate correctly. If our work is interrupted or delayed because of a problem with access, or the electricity supply is inadequate, we may make an additional charge. We are not liable if completion is delayed due to circumstances beyond our control.
5.1 The equipment installed belongs to Davis Site Security. If there are issues with payment, we reserve the right to remove the equipment from your premises without notice. if payment remains outstanding – 90 days – we will remove the equipment.
5.2 To ensure consistency of installation, quality and service our engineers will perform pre and post installation checks on the equipment and will photograph completed installations.
5.3 We will provide full training on completion of installation.
5.4 After install any damage or loss to Davis Site Security equipment will be passed on to the customer.
5.5 After install if the equipment requires to be relocated then a nominal charge could be passed on to the customer.
6.1 The customer must notify us immediately of a fault occurring with the security system after the agreed weekly checks or where they believe there are issues and we will repair such fault as soon as possible after receiving notification.
6.2 We guarantee that we will repair faults in a timely manner.
6.3 The guarantee – in 6.2 – does not apply if we believe or have reason to suspect that changes have been made to a system/product supplied by our company or to faults caused by the following:
- Incorrect adjustment or positioning by you or others of any part of the system
- Work carried out by police, fire or other authorities, or by any telecommunication agency or other party.
7.1 The company (Davis Site Security) shall not be liable for the costs of any work, repairs or replacement of equipment which results from fire, electrical power surge, storm, flood, accident, neglect, misuse or malicious damage.
7.2 The company (Davis Site Security) does not warrant or represent that that the operation of the installation will be uninterrupted or error free. We provide the system to assist in the security of the customers premises but does not thereby warrant the security of the property, the customer or the contents therein.
7.3 The company (Davis Site Security) does not act and shall not be deemed to act as an insurer of the customers property or contents contained therein and give no warranty that by virtue of the installation of the system – a preventative measure – that the property or contents contained therein are completely secure or inviolable.
7.4 The company (Davis Site Security) shall have no liability in contract for any loss suffered and in particular, we do not accept any liability whatsoever for any
consequential loss or damage (including loss of earnings or profits) which may arise from any malfunction or defect of the system.
7.5. The company (Davis Site Security) shall have no liability in contract for any loss suffered until the site has been fully commissioned.
7.6 The terms and conditions given in this contract do not affect your rights under the Sale of Goods Act or Unfair Contract Terms Act.
8. FORCE MAJEURE
Davis Site Security shall not be liable to the customer or deemed to be in breach of Contract by reason of any delay in performing, or any failure to perform, any obligations in relation to the equipment, provided that the delay or failure was due to any cause beyond reasonable control of Davis Site Security. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond reasonable control of Davis Site Security : Act of God, explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether
involving employees of Davis Site Security or of a third party); difficulties in obtaining raw materials, labour, fuel, parts or machinery; mobile network failure, power failure or breakdown in machinery.
9. APPLICABLE LAW
This contract is governed by the laws of England and Wales, Scotland or Northern Ireland as the case may be and each party submits to the jurisdiction of the Courts thereof.